Legal, Privacy & SMS Compliance
Forensic Structural Solutions
Headquartered in Warrenton, Virginia
This Privacy Policy and Terms of Service document outlines how Forensic Structural Solutions collects, utilizes, and protects your data, as well as the terms governing our SMS/text messaging communications.
1. Privacy Policy & Data Protection
We treat the structural and operational details of your commercial facility or private estate with absolute discretion.
- Data Collection: We collect personally identifiable information (such as your name, phone number, email address, and property address) only when voluntarily submitted by you through our Command Center intake portal or direct communication.
- Data Usage: Your information is utilized exclusively to dispatch diagnostic teams, generate forensic structural reports, manage liability claims, and facilitate direct communication regarding your specific project.
- Data Protection (Zero-Sale Policy): Forensic Structural Solutions does not sell, rent, or lease your personal information, property details, or structural data to third-party data brokers, marketers, or outside contractors. Your information remains strictly internal to our dispatch and engineering teams.
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2. SMS Messaging & Telecom Compliance
- To ensure rapid response times and seamless project management, Forensic Structural Solutions utilizes SMS/text messaging for dispatch updates, diagnostic scheduling, and direct client communication.
- Consent to Receive SMS: By providing your mobile phone number on our intake form and checking the SMS opt-in box, you explicitly consent to receive SMS/text messages from Forensic Structural Solutions regarding your inquiry and project status.
- Message & Data Rates: Standard message and data rates applied by your mobile carrier may apply to all incoming and outgoing messages.
- Message Frequency: Message frequency varies based on the status of your diagnostic audit or active remediation project. We do not send automated marketing spam.
- How to Opt-Out (STOP): You may opt-out of receiving SMS messages from us at any time. Simply reply “STOP” to any text message you receive from our dispatch team. Upon receiving your request, we will immediately remove your number from our SMS platform.
- How to Request Help (HELP): If you require assistance or experience issues with our messaging system, reply “HELP” to any of our messages, or call our Command Center directly at 703-457-1806.
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3. Terms of Service & Diagnostic Disclaimers
- Scope of Reporting: The structural diagnostic reports, thermal audits, and engineering briefs provided by Forensic Structural Solutions represent professional engineering and Class A contractor opinions based on observed field evidence at the time of the inspection.
- Liability Limitations: While our forensic methods (such as E2128 hydrostatic testing and FLIR thermal imaging) are the industry standard for accuracy, hidden conditions concealed behind untested architectural envelopes or sub-grade soils may not be immediately identifiable until physical excavation or demolition occurs.
- Official Agreements: Website content is for informational purposes only. All physical diagnostic work, deep-trench excavation, and concrete remediation are governed exclusively by the legally binding contracts and scope-of-work agreements signed between the client and Forensic Structural Solutions prior to the commencement of field operations.